Irwin Rubin

The ABCs of Effective Feedback

A Guide for Caring Professionals

Buch

Managing relationships, building trust, and communicating effectively are all essential skills to improving performance and ensuring the quality of patient care. This timely book offers the tools and techniques necessary to face the challenges of being a leader and resolving conflicts to produce win-win outcomes.Irwin M. Rubin and Thomas Campbell show how to eliminate the pitfalls of traditional feedback approaches and enhance the win-win quality of all communication. With vignettes, a case study, and pithy cartoons, the authors detail two dynamic tools to help chart a course to excellence in giving and receiving championship-level feedback.… Mehr

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Produktdetails

Weitere Autoren: Rubin / Campbell, Dave

ISBN: 978-0-7879-1077-8
EAN: 9780787910778
Produktnummer: 1483885
Verlag: John Wiley & Sons
Sprache: Englisch
Erscheinungsjahr: 1997
Seitenangabe: 176 S.
Masse: H23.5 cm x B15.7 cm x D1.4 cm 417 g
Abbildungen: HC gerader Rücken kaschiert
Gewicht: 417

Über den Autor

IRWIN M. RUBIN is president of Temenos, Inc. and coauthor of the classic texts Organizational Behavior: An Experiential Approach and My Pulse is Not What it Used to Be: The Leadership Challenges in Health Care. Formerly associated with prestigious institutions such as Sloan School of Management at the Massachusetts Institute of Technology and Harvard Graduate School of Education, he is an honorary member of the American College of Physician Executives. THOMAS CAMPBELL, a group practice consultant, is a board--certified obstetrician and gynecologist and fellow of the American College of Physician Executives. Previously CEO of a multispecialty group practice of over fifty physicians in western Montana, he has held teaching fellowships at the University of Chicago and Sydney University in Sydney, Australia.