Creating the Customer Driven
Bookstores have succeeded by focusing on the customer, and libraries need to take a page from this playbook. While keeping one eye on their mission--to broaden library use and increase relevance while serving community needs--libraries can improve customer service, looks, and functionality in ways that enhance its community mission. Use Creating the Customer-Driven Library to: - Offer accessible, customer-friendly signs, catalogs, and interior spaces- Identify the unique needs of your library's community--then meet those needs- Create a step-by-step, customized promotion plan that communicates with your market- Find cost-effective ways to con…
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Produktdetails
- ISBN: 978-0-8389-0888-4
- EAN: 9780838908884
- Produktnummer: 1528130
- Verlag: American Library Association
- Sprache: Englisch
- Erscheinungsjahr: 2005
- Seitenangabe: 256 S.
- Masse: H23.4 cm x B15.6 cm x D1.3 cm 395 g
- Abbildungen: Paperback
- Gewicht: 395
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