Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised
Don't just give them customer service. Give them Super Service! For more than a decade, customer service professionals have turned to Super Service for the very best advice on dealing with demanding, dissatisfied, and downright difficult customers.Now, it has been completely revised and expanded to address today's unique customer-service issues.Super Service, 2nd Edition teaches you how to deliver great service in a way that enriches your life and keeps you from burning out. It provides the same advice that made the first edition a perennial favorite and includes all-new information on: Listening to customer needsUnderstanding today's savvy c…
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Produktdetails
- ISBN: 978-0-07-162769-6
- EAN: 9780071627696
- Produktnummer: 13943954
- Verlag: Mcgraw-Hill Education
- Sprache: Englisch
- Erscheinungsjahr: 2009
- Seitenangabe: 240 S.
- Plattform: EPUB
- Masse: 0 KB
Über den Autor
Val Gee is an instructional designer, an ordained priest, and a regular contributor to Training magazine.
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