Delivering Knock Your Socks Off Service
Delivering Knock Your Socks Off Service has been completely revised and is still the go-to guide on providing the kind of outstanding service that keeps customers coming back. This fifth edition combines powerful tools and techniques with real-world examples and all-new material on social media.
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Produktdetails
Weitere Autoren: Bush, John (Illustr.)
- ISBN: 978-0-8144-1755-3
- EAN: 9780814417553
- Produktnummer: 19430339
- Verlag: Harper Collins (US)
- Sprache: Englisch
- Erscheinungsjahr: 2011
- Seitenangabe: 224 S.
- Masse: H22.9 cm x B15.2 cm x D1.9 cm 367 g
- Auflage: 5. A.
- Gewicht: 367
Über den Autor
PERFORMANCE RESEARCH ASSOCIATES, INC., was founded in 1972 by the late Ron Zemke, author of nearly 40 books on service quality and organizational effectiveness.
1 weiteres Werk von Performance Research Associates:
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