Action-Based Quality Management
Strategy and Tools for Continuous Improvement
Featuring case studies from the industrial and tourism sectors, this book provides an interdisciplinary perspective on the effect of total quality management on business and innovation strategies. The principles of Total Quality Management (TQM) have been widely researched and analyzed as an essential tool for businesses to compete in a globalized economy. This book presents the latest research on the applications of TQM across different functions such as customer service, human resources management, and cost control. It demonstrates how the utilization of TQM tools, such as the SERVQUAL model, Eco-Management and Audit Scheme (EMAS), High Inv…
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Produktdetails
Weitere Autoren: Álvarez-García, José (Hrsg.)
- ISBN: 978-3-319-06453-6
- EAN: 9783319064536
- Produktnummer: 16918600
- Verlag: Springer
- Sprache: Englisch
- Erscheinungsjahr: 2014
- Plattform: PDF
- Masse: 2'438 KB
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