ISO/IEC 20000 - An Introduction
Note: This book is available in several languages: Dutch, Chinese, Brazilian Portuguese, English, German, French, Spanish.CONTAINS THE TEXT FOR THE FULL ISO/IEC STANDARDThis groundbreaking new title looks at the ISO/IEC 20000 Standard: the scope and the its basis on the concept of a quality management system. By explain the basic processes and functions within IT Service Management it describes for the reader some of the common concepts and definitions that are understood across the globe. It builds on this by describing the basic building blocks of the standard that can be applied to ANY service management framework: whether it is ITIL or an…
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Produktdetails
Weitere Autoren: Bon, Jan van / Selm, Leo van / Polter, Selma
- ISBN: 978-94-018-0133-1
- EAN: 9789401801331
- Produktnummer: 24980377
- Verlag: Van Haren Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2008
- Plattform: PDF
- Masse: 0 KB
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