The Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Advantage
Hundreds of large organizations worldwide have used the groundbreaking Service Profit Chain to improve business performance. Now The Ownership Quotient reveals the next generation of the chain: customer and employee owners of your business.
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Produktdetails
Weitere Autoren: Sasser, W. Earl / Wheeler, Joe
- ISBN: 978-1-4221-1023-2
- EAN: 9781422110232
- Produktnummer: 3230516
- Verlag: Harvard Business Review Pr
- Sprache: Englisch
- Erscheinungsjahr: 2008
- Seitenangabe: 225 S.
- Masse: H24.1 cm x B16.7 cm x D2.5 cm 450 g
- Gewicht: 450
Über den Autor
James L. Heskett and Earl Sasser are both Baker Foundation Professors at Harvard Business School. They were coauthors with Leonard Schlesinger of The Service Profit Chain and The Value Profit Chain. Joe Wheeler is the Executive Director of the Service Profit Chain Institute, a consulting firm that helps organizations achieve dramatic business results by implementing service-profit chain concepts.
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