The IT Professional's Business and Communications Guide
A Real-World Approach to CompTIA A+ Soft Skills
Get the communication skills you need for career success More and more companies now require that their IT professionals have strong communication and customer service skills. Gaining these soft skills is such a critical component of IT that the new CompTIA A+ exams include a significant number of questions on this subject. This unique book prepares you for the exams and beyond as it delves into the issues that you'll face in corporate, retail, and remote support environments. How do you deal with angry customers? How do you prioritize? The book presents over fifty scenarios depicting typical workplace situations, possible responses-and appro…
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Produktdetails
- ISBN: 978-0-470-59595-4
- EAN: 9780470595954
- Produktnummer: 13913167
- Verlag: John Wiley & Sons
- Sprache: Englisch
- Erscheinungsjahr: 2009
- Seitenangabe: 240 S.
- Plattform: EPUB
- Masse: 652 KB
- Auflage: 1. Auflage
Über den Autor
Steven Johnson, A+, i-Net+, and CWNP, is the managing editor for PrepLogic, a leading training provider focusing on IT certification preparation. As a consultant, he also concentrates on a variety of IT certifications, including Microsoft and Cisco.
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