The Value Profit Chain
Treat Employees Like Customers and Customers Like Employees
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Produktdetails
Weitere Autoren: Sasser, W. Earl / Schlesinger, Leonard A.
- ISBN: 978-1-4767-9998-8
- EAN: 9781476799988
- Produktnummer: 16630047
- Verlag: Simon & Schuster N.Y.
- Sprache: Englisch
- Erscheinungsjahr: 2014
- Seitenangabe: 400 S.
- Ausstattung: Trade Paperback
- Masse: H22.9 cm x B15.2 cm x D2.8 cm 413 g
- Gewicht: 413
Über den Autor
James L. Heskett is Baker Foundation Professor at the Harvard Business School and co-author with Earl Sasser and Leonard Schlesinger of the landmark bestseller The Service Profit Chain.
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