Susan Benjamin

Perfect Phrases for Dealing with Difficult Situations at Work

Buch

The Right Phrase for Every Situation . . . Every TimeWNo matter how much you love your job, you will inevitably run into difficult situations on the job that test your ability to keep your cool. Written by the author of Perfect Phrases for Dealing with Difficult People, this handy reference of ready-to-use phrases will help you avoid disasters, steer clear of stickycircumstances with coworkers, and leave you in control. If you're asked to give an impromptu presentation or you accidentally send a personal e-mail to your boss, you'll have the best words for every situation, including: Handling criticism and being heard criticizingPicking up the… Mehr

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Produktdetails

ISBN: 978-0-07-159732-6
EAN: 9780071597326
Produktnummer: 3486700
Verlag: McGraw-Hill Education Ltd
Sprache: Englisch
Erscheinungsjahr: 2008
Seitenangabe: 224 S.
Masse: H20.2 cm x B12.7 cm x D1.5 cm 223 g
Gewicht: 223

Über den Autor

Susan Benjamin has brought communications issues to the nation for almost 20 years. Publications from the Wall Street Journal to the Chicago Tribune have featured Susan's novel approaches while her opinion pieces on language-related issues have appeared in USA Today, the Philadelphia Inquirer, the New York Daily News, Government Executive and countless others. Her books include Words at Work, Quick and Painless Business Writing, and Instant Marketing for Almost Free. As a consultant, she has trained countless employees on the most advantageous way of addressing difficult people and circumstances in the workplace; and has written numerous how-to sheets and style guides, as support.