Smiling Down the Line
Info-Service Work in the Global Economy
Smiling Down the Line theorizes call centre work as info-service employment and looks at the effects of ever-changing technologies on service work, its associated skills, and the ways in which it is managed.
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Produktdetails
- ISBN: 978-1-4426-0981-5
- EAN: 9781442609815
- Produktnummer: 4977364
- Verlag: University of Toronto Press
- Sprache: Englisch
- Erscheinungsjahr: 2009
- Seitenangabe: 352 S.
- Masse: H22.9 cm x B15.2 cm x D2.1 cm 520 g
- Abbildungen: 2 Illustrations, unspecified
- Gewicht: 520
Über den Autor
Bob Russell is an associate professor in the Department of Employment Relations at Griffith Business School, Griffith University.
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