The Service Innovation Handbook
Action-oriented Creative Thinking Toolkit for Service Organizations
This is an action-oriented book formanagers and entrepreneurs searchingfor ways to tackle issues they face interms of developing and deliveringservices. The book focuses on serviceorganizations, but has a broadinterpretation of what services are.It is directed at the business world andcombines inspirational text that is full ofexamples, with the features of a usefulhandbook of practical methods withassociated templates.
CHF 51.50
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
L048:
Lieferbar in 48 Stunden
Produktdetails
- ISBN: 978-90-6369-353-4
- EAN: 9789063693534
- Produktnummer: 15906535
- Verlag: Laurence King Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2017
- Seitenangabe: 240 S.
- Masse: H19.2 cm x B24.0 cm x D2.0 cm 707 g
- Gewicht: 707
Über den Autor
Lucy Kimbell is Associate Fellow, Said Business School, University of Oxford, where she has been teaching strategic design and design thinking to MBAs since 2005. She also is a principal research fellow at Central Saint Martins, University of the Arts, London where she is developing an MBA. As an academic researcher Lucy has published more than 25 journal articles, book chapters and essays on design thinking and service design. For many years, Lucy has taught design students at leading schools such as the Royal College of Art and Parsons The New School for Design. Her artwork has been exhibited internationally including at TED Global. Lucy has consulted for firms including Deutsche Bank, Vodafone, the BBC and numerous social enterprises through her work as fellow at The Young Foundation. Lucy originally studied Engineering Design and Appropriate Technology, and she has an MA Computing in Art and Design. Her PhD explores intersections between design and the social sciences.
Bewertungen
Anmelden