Achieving Business Excellence, Quality and Performance Improvement
This valuable Report identifies all the areas critical to developing an effective performance improvement process. It is a practical guide to the use of business excellence models and frameworks, quality standards, benchmarking tools, self-assessment programs and the latest performance improvement initiatives.
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Produktdetails
Weitere Autoren: Hopper, Dennis
- ISBN: 978-1-85418-018-6
- EAN: 9781854180186
- Produktnummer: 3117803
- Verlag: Thorogood Pub Ltd
- Sprache: Englisch
- Erscheinungsjahr: 1997
- Seitenangabe: 91 S.
- Masse: H29.1 cm x B21.3 cm x D1.3 cm 667 g
- Auflage: Parental Adviso
- Gewicht: 667
Über den Autor
* Colin Chapman, FAQMC, MIQA, is Senior Partner within The Blackwell Partnership, a leading management consultancy firm. The partnership are British Quality Foundation Registered providers of consultancy and training and specialise in the use of The Business Excellence Model for continuous performance improvement. * Dennis Hopper, FHCIMA, is an Associate of The Blackwell Partnership, proving specific guidance on the issues facing the catering and hospitality industries. He is also a British Quality Foundation approved assessor against the Business Excellence Model and has extensive experience in leading performance improvement programmes within many industry sectors.
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