Business Process Outsourcing
The Competitive Advantage
Business Process Outsourcing is for business leaders who understand the reality of globalization-and understand the consequences of falling behind in a highly competitive marketplace. Business process outsourcing (BPO) offers businesses the opportunity to cut costs for themselves and their customers, as well as establish a meaningful competitive advantage. This book takes a comprehensive look at BPO, revealing how today's best companies are making it a core business principle. Inside, you'll find expert guidance on every aspect of BPO: Identifying and selecting outsourcing opportunities Managing the costs of BPO Choosing vendors Handling BPO…
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Produktdetails
Weitere Autoren: Duening, Thomas N.
- ISBN: 978-0-471-70097-5
- EAN: 9780471700975
- Produktnummer: 13907999
- Verlag: Wiley
- Sprache: Englisch
- Erscheinungsjahr: 2004
- Seitenangabe: 241 S.
- Plattform: PDF
- Masse: 1'516 KB
Über den Autor
RICK L. CLICK is the CEO of American Outsourcing Group, LLC (www.aogusa.net), a Houston-based business process outsourcing consulting firm. THOMAS N. DUENING is Assistant Professor of Management at the University of Houston-Downtown, and President of INSYTE Business Research Group (www.insytebrg.com).
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