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Kerry Patterson

Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition

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Hold anyone accountable. Master performance discussions. Get RESULTS.Behind the problems that routinely plague our organizations and families, you'll find individuals who are either unwilling or unable to deal with broken promises. Colleagues break a rule, coworkers miss a deadline, friends fail to live up to commitments (or just plain behave badly), and nobody says a word. Nobody holdsanyone accountable. With repeated infractions, individuals become increasingly upset until they finally do speak theirminds, but they do so poorly--often creating whole new sets of problems.Research proves that mishandled disappointments aren't just morale kill… Mehr

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Produktdetails


Weitere Autoren: Grenny, Joseph / McMillan, Ron
  • ISBN: 978-0-07-183060-7
  • EAN: 9780071830607
  • Produktnummer: 14651376
  • Verlag: Mcgraw Hill Book Co
  • Sprache: Englisch
  • Erscheinungsjahr: 2013
  • Seitenangabe: 304 S.
  • Masse: H23.9 cm x B16.4 cm x D2.2 cm 537 g
  • Auflage: 2. A.
  • Gewicht: 537

Über den Autor


McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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