The Conflict Resolution Toolbox
Models and Maps for Analyzing, Diagnosing, and Resolving Conflict
Conflict is a natural part of human interaction, yet most people have little confidence that they can manage conflict effectively. Why? As expert mediator and author Gary Furlong explains, our million-year-old brains have developed some habits and biases that don't serve us well in tense situations. We make unconscious judgments and interpretations, and we react emotionally. When we're in the middle of conflict, we rarely take the time to understand what's causing the conflict or what might resolve it. By diagnosing why a conflict is happening, we can find better solutions quickly. We need simple, clear tools and strategies to work through ea…
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Produktdetails
Weitere Autoren: Moore, Christopher W. (Vorb.)
- ISBN: 978-1-119-71761-4
- EAN: 9781119717614
- Produktnummer: 34629934
- Verlag: Wiley
- Sprache: Englisch
- Erscheinungsjahr: 2020
- Seitenangabe: 256 S.
- Plattform: PDF
- Masse: 3'129 KB
- Auflage: 2. Aufl.
Über den Autor
GARY T. FURLONG, C. MED., LL.M (ADR), is a partner at Agree Dispute Resolution where he specializes in mediation, negotiation, and conflict resolution. He has mediated construction, insurance, employment, and labor disputes for over 25 years, and has trained judges, lawyers, police officers, firefighters, and health care leaders across Canada and the United States. Gary teaches at the Queen's University Industrial Relations Center and at Osgoode Hall Law School. He is a past president of the ADR Institute of Ontario, has received the McGowan Award of Excellence in Alternative Dispute Resolution from the ADR Institute of Canada, and is a Distinguished Fellow at the International Academy of Mediators.
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