Suzanne D. van Hove

Pragmatic Application of Service Management

The Five Anchor Approach

Buch

Written by service management gurus Suzanne D. Van Hove and Mark Thomas, Pragmatic Application of Service Management is the first book to provide guidance on creating an integrated system based on the three leading service management approaches: COBIT®5, ISO/IEC 20000 and ITIL and, to provide a unique mapping to assist service management practitioners in their information gathering. This practical book presents a holistic view of the three and enables service managers to immediately adapt and deploy the guidance, quickly improving their ITSM function.

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Produktdetails

Weitere Autoren: Thomas, Mark / Hove S. D., van

ISBN: 978-1-84928-514-8
EAN: 9781849285148
Produktnummer: 15923280
Verlag: Itgp
Sprache: Englisch
Erscheinungsjahr: 2014
Seitenangabe: 100 S.
Masse: H21.6 cm x B14.0 cm x D0.5 cm 138 g
Abbildungen: Paperback
Gewicht: 138

Über den Autor

Dr. Suzanne D. Van Hove, Founder and CEO of SED-IT, holds degrees from several universities and has certifications in ITIL and ISO/IEC 20000. She continues to be active in itSMF USA, as well as within the international community. -- Kathy S. Mills is currently working for a Fortune 100 company as the Service Planning Manager. Kathy has been responsible for building and implementing plans for taking the ITIL best practice guidance and identifying a multi-year implementation plan.