Supervision in the Hospitality Industry
A Road Map to Being a Successful Manager in the Foodservice and Lodging IndustriesThe hospitality industry is founded on the quality of service produced by its employees, and it is the people supervising these employees who hold the keys to the operation's success. By providing fundamental and comprehensive information on the various elements of a supervisor's role, this updated Seventh Edition of Supervision in the Hospitality Industry provides comprehensive coverage of the principles, theories, and decision-making skills required to manage a workforce to profitable results.Practical, concrete, and results-oriented, Supervision in the Hospit…
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Produktdetails
- ISBN: 978-1-118-07178-6
- EAN: 9781118071786
- Produktnummer: 11148614
- Verlag: Wiley
- Sprache: Englisch
- Erscheinungsjahr: 2012
- Seitenangabe: 528 S.
- Masse: H23.5 cm x B19.5 cm x D3.2 cm 1'061 g
- Auflage: 7. A.
- Gewicht: 1061
Über den Autor
John R. Walker, DBA, CHA, FMP, is a Fulbright Senior Specialists and the McKibbon Professor of Hotel and Restaurant Management in the School of Hotel and Restaurant Management at the University of South Florida, Sarasota-Manatee.
63 weitere Werke von John R. Walker:
Introduction to Hospitality Management: Pearson New International Edition
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