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John (Hrsg.) Bessant

Driving Service Productivity

Value-Creation Through Innovation

Buch

In a world moving towards services, driving service productivity is a central challenge for leaders and members of all types of organisations: for service businesses there is a clear need to be productive, but it is far less clear what this exactly means. In this book, we invite you on a journey that explores the ways, tools and options for driving service productivity. We take an innovator's perspectives and look at the tricky challenge of service productivity as a landscape of options for designing the future of services.Case examples, from the airport, hotel, healthcare, and professional service industry, offer insights in the methods used… Mehr

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Produktdetails


Weitere Autoren: Lehmann, Claudia (Hrsg.) / Moeslein, Kathrin (Hrsg.)
  • ISBN: 978-3-319-05974-7
  • EAN: 9783319059747
  • Produktnummer: 16542298
  • Verlag: Springer-Verlag GmbH
  • Sprache: Englisch
  • Erscheinungsjahr: 2014
  • Seitenangabe: 230 S.
  • Masse: H24.1 cm x B16.0 cm x D1.9 cm 530 g
  • Auflage: 2014. 2015
  • Abbildungen: Book; 25 schwarz-weiße Abbildungen, Bibliographie
  • Gewicht: 530

Über den Autor


John Bessant is Director of Research and holds the Chair in Innovation and Entrepreneurship at the University of Exeter Business School. He has advised a number of companies, various national governments, and several international bodies-including the United Nations, the World Bank, and the OECD. Claudia Lehmann is senior researcher at the Center for Leading Innovation and Cooperation (CLIC) at HHL Leipzig Graduate School of Management. As a consultant she supported several major German companies in the planning and controlling of R&D projects.Kathrin M. Möslein is Chair of Information Systems - Innovation & Value Creation at the University of Erlangen-Nuremberg and professor of management and member of the team of directors at the Center for Leading Innovation & Cooperation (CLIC) at HHL Leipzig Graduate School of Management.

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