Dealing With The Tough Stuff

YOUR ESSENTIAL GUIDE TO HANDLING DIFFICULT CONVERSATIONS AT WORK Based on psychological theory and in-the-trenches practice, this second edition of the bestselling Dealing with the Tough Stuff shows leaders and managers the practical and pragmatic strategies for managing conflict situations effectively. Avoiding tough conversations can be extremely costly for managers, staff and the business as a whole. Authors Darren Hill, Alison Hill and Dr Sean Richardson offer a proven approach for understanding what makes people tick and helping leaders develop the human skills needed to manage effectively. With new chapters added to keep pace with the challenges of today's fast-paced and often fragmented workplace, this fully revised second edition includes a wealth of material for overcoming common problems. Discover how to lead key conversations with: tools to depersonalise tough feedback tactics to deal with a workforce that is offsite tips for dealing with conflict during times of rapid change advice to manage immediate crises strategies to overcome anger, stubbornness and defensiveness techniques for finding the best way to be assertive-in any situation. Dealing with the Tough Stuff is your go-to handbook on human behaviour and effectively navigating challenging conversations at work.