Jim Steger

Microsoft Dynamics CRM 4.0 Step by Step

Ebook (EPUB Format)

Whether you're in sales, marketing, or customer service-quickly teach yourself how to get closer to your customers with Microsoft Dynamics CRM. With STEP BY STEP, you set the pace-building and practicing the skills you need, just when you need them! Create and manage accounts-for a 360¿ view of your customers and business Work with Microsoft Dynamics CRM directly from Microsoft Outlook Track customer activity; import and map data automatically Manage campaigns, leads, quotes, contracts, and orders Employ basic to advanced reporting capabilities Your all-in-one learning experience includes: Files for building skills and practicing the book… Mehr

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Produktdetails

Weitere Autoren: Snyder, Mike / Landers, Brendan

ISBN: 978-0-7356-3815-0
EAN: 9780735638150
Produktnummer: 27852372
Verlag: Pearson ITP
Sprache: Englisch
Erscheinungsjahr: 2008
Plattform: EPUB
Masse: 17'250 KB
Auflage: 1. Auflage

Über den Autor

Mike Snyder is recognized as an industry-leading CRM expert. He is cofounder and principal of Sonoma Partners, a Chicago-based consulting firm that specializes in Microsoft CRM implementations. Microsoft twice awarded Sonoma Partners the Global Microsoft CRM Partner of the Year. Jim Steger has architected and led multiple award-winning Microsoft CRM deployments, including complex enterprise integration projects. He's been developing solutions and writing code for Microsoft CRM since the version 1.0 beta. He acted as a technical reviewer for several of the Microsoft CRM certification exams. Jim is also a cofounder and principal of Sonoma Partners.