Jeffrey Roy

The Service State

Rhetoric, Reality and Promise

Ebook (EPUB Format)

In the past ten years, Canadians have witnessed a renaissance in the delivery of government services. New service organizations are cropping up across the country and accomplishing extraordinary things. Efforts are being made to consult citizens on how to improve and integrate services. Considerable resources are being invested in measuring and showcasing performance improvement. This book probes the central dimensions of service reform efforts from a variety of perspectives and answers some pressing questions: How can we make better decisions about service delivery? How should we measure service delivery performance? How should we engage use… Mehr

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Produktdetails

Weitere Autoren: Langford, John / Dutil, Patrice / Howard, Cosmo

ISBN: 978-0-7766-1915-6
EAN: 9780776619156
Produktnummer: 33581707
Verlag: University Of Ottawa Press
Sprache: Englisch
Erscheinungsjahr: 2011
Seitenangabe: 224 S.
Plattform: EPUB
Masse: 506 KB

Über den Autor

Patrice Dutil is associate professor of politics and public administration at Ryerson University. He is the author of Devil's Advocate (Robert Davies, 1994) and the editor of Searching for Leadership (University of Toronto Press, 2008). Cosmo Howard is assistant professor of public administration at the University of Victoria. He is the editor of Contested Individualization (Palgrave Macmillan, 2007). John Langford is professor of public administration at the University of Victoria. He is the co-editor of Corruption, Character and Conduct (Oxford University Press, 1994). Jeffrey Roy is associate professor of public administration at Dalhousie University. He is the author of E-government in Canada (University of Ottawa Press, 2006) and Business and Government in Canada (University of Ottawa Press, 2007).