Service Leadership
Tools to Assess Knowledge, Attitude and Behavior
How can leadership in service economies be developed and nurtured? This issue is of the utmost importance, because the mode of production and requirements of the leaders are different in manufacturing and service economies. While the focus in manufacturing industries is on do things right, the focus of services economies is on do the right things. In this book, the authors start out with the Service Leadership Model as well as the ingredients for Service Leadership knowledge, attitude and behaviors (i.e., skills). Second, psychometric properties of three validated measures on Service Leadership knowledge, attitude and behavior are presented.…
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Produktdetails
Weitere Autoren: Zhu, Xiaoqin, PhD (Hrsg.) / Lin, Li (Hrsg.) / Merrick, Joav, MD, MMedSci, DMSc (Hrsg.)
- ISBN: 978-1-5361-4852-7
- EAN: 9781536148527
- Produktnummer: 29515339
- Verlag: Nova Science Publishers Inc
- Sprache: Englisch
- Erscheinungsjahr: 2019
- Seitenangabe: 347 S.
- Masse: H25.8 cm x B18.3 cm x D1.7 cm 718 g
- Gewicht: 718
- Sonstiges: Professional & Vocational
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