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Daniel Mclean

Release and Deployment

An ITSM narrative account

Buch

Deploying releases into production is fraught with difficultyWith so many interested constituencies, processes can go wrong in more ways than they can go right. The problems start when requirements are gathered and, if unmanaged, can flow unchecked through the entire process, potentially delivering something that's bound to fail while, paradoxically, exactly meeting the specification.In Release and Deployment: An ITSM Narrative Account, we follow the story of the release & deployment process in fictional form. Product overviewChris has got a new job as a release manager - but he's struggling. Parachuted into a large company to fix its rel… Mehr

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Produktdetails


  • ISBN: 978-1-84928-777-7
  • EAN: 9781849287777
  • Produktnummer: 19183184
  • Verlag: Itgp
  • Sprache: Englisch
  • Erscheinungsjahr: 2015
  • Seitenangabe: 172 S.
  • Masse: H21.6 cm x B14.0 cm x D0.9 cm 225 g
  • Abbildungen: Paperback
  • Gewicht: 225

Über den Autor


Daniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organisation. Daniel has developed and delivered customized ITIL courseware to a number of organisations and was a peer reviewer during the development of the ITIL 2007 v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.

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