Richard Y. Chang

Improving Through Benchmarking

Buch

This user-friAndly guide shows how benchmarking is a means of using the best process-management practices to improve results. Ideal for process improvement teams in both large organizations and small companies.

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Produktdetails

Weitere Autoren: Kelly, P. Keith / Chang, Louis

ISBN: 978-0-7879-5084-2
EAN: 9780787950842
Produktnummer: 9157254
Verlag: John Wiley & Sons
Sprache: Englisch
Erscheinungsjahr: 1999
Seitenangabe: 120 S.
Masse: H25.4 cm x B17.8 cm x D0.6 cm 242 g
Abbildungen: Paperback
Gewicht: 242

Über den Autor

RICHARD CHANG is president and CEO of Richard Chang Associates, Inc., a consulting and publishing firm whose clients include Toshiba, Marriot, Citibank, Fidelity Investments, Nabisco, and McDonalda s. He currently serves as chair of the board for the American Society for Training and Development. He lives near Irvine, California.