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Paula Berman

Successful Business Process Management

What You Need to Know to Get Results

Buch

Companies--especially more complex organizations--require standard, documented processes and procedures to achieve high levels of quality and productivity. Too few, and inefficiency ensues; too many, and creativity is stifled. Yet it can be difficult to find training on process improvement--and the range of complicated tools available could make even the most experienced professional's head spin. Successful Business Process Management fills the gap, providing a succinct, accessible overview of the field. Step-by-step instructions explain how to: ● Overcome resistance and apathy to standard procedures ● Take a systematic rather tha… Mehr

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Produktdetails


  • ISBN: 978-0-8144-3401-7
  • EAN: 9780814434017
  • Produktnummer: 15696317
  • Verlag: Harper Collins (US)
  • Sprache: Englisch
  • Erscheinungsjahr: 2014
  • Seitenangabe: 272 S.
  • Masse: H23.7 cm x B15.6 cm x D2.5 cm 549 g
  • Gewicht: 549

Über den Autor


PAULA K. BERMAN is a Six Sigma Black Belt who has worked with Quality Systems at companies of all sizes and in a range of industries. Her varied experience helped her develop a holistic approach to business process implementation, and practical solutions for getting results.

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