Quest for Balance

Praise for QUEST FOR BALANCEAndré de Waal has produced a rigorous study of the behavioral and organizational factors that influence implementation success for new performance management systems. It is an important addition to the literature for its focus on recognizing and overcoming the barriers to introducing new management systems.-Robert S. KaplanHarvard Business SchoolWhen management is about getting things done through people, performance management is about monitoring the results of these actions. André de Waal clearly demonstrates that, with respect to the design and use of performance management systems, human behavior and organization culture are as important as the framework itself.-Arend R. de JongExecutive Vice President and Corporate ControllerKLM Royal Dutch AirlinesThis book provides excellent insight into the behavioral aspects involved in applying performance management. Through in-depth research André de Waal has uncovered those human elements that, when focused on by organizations, will help them improve the use of their performance management system.-David C. M. HamillPresident and CEO of Philips Lighting Holding BVMember of the Group Management Committee of Royal Philips ElectronicsAndré de Waal's book-Quest for Balance-makes fascinating reading. He tackles one of the crucial issues facing many organizations today-how to make measurement work-and offers some valuable insights.-Professor Andy NeelyDirector of the Center for Business Performance at Cranfield School of ManagementDramatic improvements can be made through linking activity-based costing to performance management. But reaping this harvest requires the human element to change. De Waal's Quest for Balance provides real company insights on what it takes to be successful. It should be a key part of your implementation efforts.-Steve PlayerManaging DirectorThe Player Group