ABC of ICT: The Exercise Workbook
ABC stands for the Attitude, Behavior and Culture within IT organizations.ABC is like an Iceberg, much of it hidden beneath the surface, yet capable of inflicting enormous damage to your IT organization, or more importantly, your business! With the growing importance of IT to business operations we can no longer afford to have our ITSM improvement programs and initiatives fail because of Attitude, Behavior or Culture issues.The Exercise Workbook gives practical exercises you can do within a real training or team sessions whilst using the ABC of ICT Card Deck. Together they make an awareness and assessment instrument to be used in team meetin…
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Produktdetails
Weitere Autoren: Schilt, Jan
- ISBN: 978-90-8753-767-8
- EAN: 9789087537678
- Produktnummer: 17508523
- Verlag: Van Haren Publishing
- Sprache: Englisch
- Erscheinungsjahr: 2008
- Seitenangabe: 84 S.
- Plattform: PDF
- Masse: 0 KB
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