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Basem El-Haik

Service Design for Six Sigma

A Roadmap for Excellence

Buch

A roadmap to consistent, high-quality service for any organizationA service is typically something created to serve a paying customer, whether internal or external. Some services consist of several processes linked together while others consist of a single process.This book introduces Design for Six Sigma (DFSS), an easy-to-master, yet highly effective data-driven method that prevents defects in any type of service process. The particular focus of this publication is service DFSS, which leads to what the authors term a whole quality business, one that takes a proactive stance and gets things right the first time. Not only does the whole quali… Mehr

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Produktdetails


Weitere Autoren: Roy, David M.
  • ISBN: 978-0-471-68291-2
  • EAN: 9780471682912
  • Produktnummer: 1161793
  • Verlag: Wiley
  • Sprache: Englisch
  • Erscheinungsjahr: 2005
  • Seitenangabe: 448 S.
  • Masse: H24.1 cm x B16.1 cm x D2.5 cm 739 g
  • Gewicht: 739

Über den Autor


BASEM EL-HAIK, PhD, is a Six Sigma and Design for Six Sigma consultant, author, and the founder of Six Sigma Professionals, Inc., in Canton, Michigan, a firm providing Six Sigma and DFSS implementation, training, and consulting for industries ranging from financial services to high technology. Dr. El-Haik is a well-known speaker on the subject.DAVID M. ROY is Vice President of Textron Six Sigma at the Systems Division of Textron. Mr. Roy has extensive experience in Six Sigma in over fifteen businesses and has held senior leadership positions in the areas of full supply chain, Six Sigma, and business transformation.

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