The Call Centre Training Handbook
A Complete Guide to Learning & Development in Contact Centres
The Call Centre Training Handbook is a complete resource for providing learning, training and development within contact centres. Whether it is induction or periodic training, those who train staff will find it an indispensible resource. It also offers call centre managers and trainers information with which to benchmark training and identifies best practice in learning and development. The book addresses the key areas of training call centre staff including; quality of customer service, dealing with difficult customers, outsourcing and offshore training, and measuring and evaluating performance. International case studies provide the reader…
Mehr
CHF 69.00
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
V104:
Folgt in ca. 10 Arbeitstagen
Produktdetails
- ISBN: 978-0-7494-5088-5
- EAN: 9780749450885
- Produktnummer: 3921868
- Verlag: Kogan Page
- Sprache: Englisch
- Erscheinungsjahr: 2009
- Seitenangabe: 338 S.
- Masse: H24.1 cm x B16.2 cm x D2.5 cm 692 g
- Abbildungen: HC gerader Rücken kaschiert
- Gewicht: 692
Über den Autor
John P. Wilson is a consultant and researcher and holds positions at Oxford, Sheffield and Bradford Universities, UK. He is the editor of Human Resource Development and author of Experiential Learning (both published by Kogan Page). He is also Director of the EU Commission project Call Centre Training and Knowledge Transfer.
51 weitere Werke von John P. Wilson:
Trauma, Culture, and Metaphor
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (PDF Format)
CHF 67.70
Environmental Applications of Digital Terrain Modeling
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (PDF Format)
CHF 59.00
Experiential Learning
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 35.00
Human Adaptation to Extreme Stress
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (PDF Format)
CHF 194.50
From Western Deserts to Carolina Swamps
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 50.30
Experiential Learning
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 58.05
Trauma, Culture, and Metaphor
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 67.05
The Posttraumatic Self
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (PDF Format)
CHF 56.75
The Posttraumatic Self
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 57.40
Broken Spirits
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (PDF Format)
CHF 50.30
The Handbook of Geographic Information Science
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (PDF Format)
CHF 47.00
Treating Psychological Trauma and PTSD
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 61.25
Broken Spirits
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 50.30
Environmental Applications of Digital Terrain Modeling
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 59.00
Pat Garrett and Billy the Kid as I Knew Them
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (EPUB Format)
CHF 12.25
International Handbook of Traumatic Stress Syndromes
A Complete Guide to Learning & Development in Contact Centres
A Complete Guide to Learning & Development in Contact Centres
Ebook (PDF Format)
CHF 271.50
Bewertungen
Anmelden