Connected Strategy
Building Continuous Customer Relationships for Competitive Advantage
Business Models for Transforming Customer RelationshipsWhat if there were a way to turn occasional, sporadic transactions with customers into long-term, continuous relationships--while simultaneously driving dramatic improvements in operational efficiency? What if you could break your existing trade-offs between superior customer experience and low cost?This is the promise of a connected strategy. New forms of connectivity--involving frequent, low-friction, customized interactions--mean that companies can now anticipate customer needs as they arise, or even before. Simultaneously, enabled by these technologies, companies can create new busine…
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Produktdetails
Weitere Autoren: Terwiesch, Christian
- ISBN: 978-1-63369-701-0
- EAN: 9781633697010
- Produktnummer: 28838694
- Verlag: Harvard Business Review Press
- Sprache: Englisch
- Erscheinungsjahr: 2019
- Seitenangabe: 288 S.
- Plattform: EPUB
- Masse: 7'620 KB
Über den Autor
Nicolaj Siggelkow is the David M. Knott Professor at the Wharton School, University of Pennsylvania, where he also serves as codirector of the Mack Institute for Innovation Management. His research, which focuses on the role interactions among a firm's activities play in creating and sustaining competitive advantage, has been published in leading academic journals such as Academy of Management Journal, Strategic Management Journal, and Organization Science. He has won more than thirty teaching awards and leads many executive education programs on strategy at Wharton. He works with companies around the globe to help them create their distinctive strategies.Christian Terwiesch is the Andrew M. Heller Professor at the Wharton School, University of Pennsylvania, where he also serves as codirector of the Mack Institute for Innovation Management and holds a faculty appointment in Penn's Perelman School of Medicine. He has written several books and published extensively in many of the leading academic journals, ranging from Management Science to the New England Journal of Medicine. He is an award-winning teacher with extensive experience in MBA teaching, online courses, and executive education.Author social media/website info:Nicolaj Siggelkow: linkedin.com/in/nicolajsiggelkow, nicolajsiggelkow.com, twitter.com/nicsiggelkowChristian Terwiesch: twitter.com/Terwiesch, terwiesch.com, linkedin.com/in/terwieschConnected Strategy website: connected-strategy.com
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