Call Centres and Human Resource Management: A Cross-National Perspective
This book looks at human resource management in call centres from an international perspective and uses research from leading academics in the field. The characteristics and features of working in a call centre are examined, followed by the effects that this type of work has on employees and their responses to it. It also looks at implications for employers and policy makers.
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Produktdetails
Weitere Autoren: Kinnie, N. (Hrsg.)
- ISBN: 978-1-4039-1304-3
- EAN: 9781403913043
- Produktnummer: 1374406
- Verlag: Springer Nature
- Sprache: Englisch
- Erscheinungsjahr: 2003
- Seitenangabe: 295 S.
- Masse: H23.6 cm x B14.9 cm x D2.1 cm 490 g
- Auflage: 2004
- Gewicht: 490
Über den Autor
ROSEMARY BATT Alice Cook Professor of Women and Work, Cornell UniversityVICKI BELT Lecturer in Management, University of Newcastle on Tyne Business SchoolGEORGE CALLAGHAN Lecturer, Open University Business SchoolCAROLINE COLLIN-JACQUES School of Management, Royal Holloway CollegeSUE FERNIE Department of Industrial Relations, London School of EconomicsPAUL GOLLAN Lecturer, Department of Industrial Relations, London School of EconomicsDAVID HOLMAN Senior Research Fellow, ESCR Centre for Organisation and Innovation, Institute of Work Psychology, Sheffield UniversityMAEVE HOULIHAN Lecturer in Organisational Behaviour, Business Administration Department, University College DublinROD IVERSONLISA MOYNIHANJON PARSONS Director of Giocoso LtdPAUL THOMPSON Professor of Organisational Analysis, University of StrathclydeDIANE VAN DEN BROEK Lecturer in Work and Organisational Studies, University of SydneyJANET WALSH Reader in Human Resource Management, King's College London
1 weiteres Werk von S. (Hrsg.) Deery:
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