Produktbild
Jeffrey K. Liker

The Toyota Way to Service Excellence: Lean Transformation in Service Organizations

Buch

The world's bestselling Lean expert shows service-based organizations how to go Lean, gain value, and get results-The Toyota Way.A must-read for service professionals of every level, this groundbreaking guide by Jeffrey Liker takes the proven Lean principles of his bestselling Toyota Way series and applies them directly to the industries where quality of service is crucial for success. Liker's famous 4P model makes it easy for you to implement Lean practices throughout your organization-whether you're an executive, manager, or frontline worker who deals with customers every day.These ground-tested techniques are designed to help you make cont… Mehr

CHF 46.90

Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)

Versandfertig innerhalb 1-3 Werktagen

Produktdetails


Weitere Autoren: Ross, Karyn
  • ISBN: 978-1-259-64110-7
  • EAN: 9781259641107
  • Produktnummer: 19748869
  • Verlag: Mcgraw Hill Book Co
  • Sprache: Englisch
  • Erscheinungsjahr: 2016
  • Seitenangabe: 448 S.
  • Masse: H24.1 cm x B15.9 cm x D4.3 cm 721 g
  • Gewicht: 721

Über den Autor


Jeffrey K. Liker, Ph.D., author of the bestselling The Toyota Way, is Professor of Industrial and Operations Engineering at the University of Michigan and coowner of lean consulting firm Optiprise, Inc. His Shingo-Prize winning work has appeared in The Harvard Business Review, Sloan Management Review, and other leading publications.

29 weitere Werke von Jeffrey K. Liker:


Bewertungen


0 von 0 Bewertungen

Geben Sie eine Bewertung ab!

Teilen Sie Ihre Erfahrungen mit dem Produkt mit anderen Kunden.