Ralph F. Smith

Business Process Management and the Balanced Scorecard

Using Processes as Strategic Drivers

Ebook (PDF Format)

Business Process Management and the Balanced Scorecard shows managers how to optimally use the balanced scorecard to achieve and sustain strategic success even as the business environment changes. It exceptionally fills the gap between theory and application to facilitate the use of processes as a strategic weapon to deliver world-class performance.

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Produktdetails

ISBN: 978-0-470-10214-5
EAN: 9780470102145
Produktnummer: 13879134
Verlag: John Wiley & Sons
Sprache: Englisch
Erscheinungsjahr: 2007
Seitenangabe: 240 S.
Plattform: PDF
Masse: 2'743 KB
Auflage: 1. Auflage

Über den Autor

RALPH SMITH is the Executive Vice President of Strategic Services for the Orion Development Group (ODG), a strategic process management training and consulting firm. In this capacity, he is responsible for facilitating the implementation of strategic plans and strategic measurement for ODG customers. He has supervised improvement efforts in hundreds of organizations worldwide. Mr. Smith has served as a featured speaker for a number of universities throughout the United States, including Colorado State University, Michigan State University, Pepperdine University, University of Florida, University of Texas, San Diego State University, Drexel University, George Mason University, and University of Virginia.