People-Centric Skills

According to a 2013 study funded by the Institute of Internal Auditors, the skills that successful auditors need most are largely soft skills. Relationship building, communication, teamwork, diversity, and integrity are, the study showed, not optional. Given this surprising finding, People-Centric Skills comes not a moment too soon. Danny M. Goldberg and Manny Rosenfeld do more than just explain the interpersonal skills that are so crucial in business settings. Through the compelling tale of Matt Sanders, Chief Audit Executive of the fictional MultiCrown Corporation, the authors demonstrate the need for clear, open communication. You'll be swept along in the learning process as communications expert Dalton Zimmer guides MultiCrown's audit team to stronger relationships and better business results. What's so unique about this book? It understands that auditors, compliance professionals, and many other business professionals are never formally trained in communications or interpersonal skills. The authors are sensitive to the daily concerns, goals, and anxieties of MultiCrown's audit team and, by extension, to the real-life issues faced by each and every reader. In a realistic and practical manner, People-Centric Skills breaks down often-confounding interpersonal situations into concrete terms, demystifying everything from team dynamics to dealing with difficult people and long-term relationship building. With narrative-based guides like this one, there's always a danger that the take-home points will get lost in the exposition. In People-Centric Skills, the authors have done an admirable job of avoiding this all-too-common pitfall by highlighting the key skills, practices, and procedures at the end of each chapter. After living through the relatable scenarios in this book, you'll understand exactly why and how to implement best-practice communication strategies in meetings, conferences, and day-to-day operations. In short, this excellent resource provides the key ingredients in the recipe for professional success.