Handbook of Usability Testing: How to Plan, Design, and Conduct Effective Tests

Is your product user-friendly? Take these steps to find outWhether it's software, technical documentation, a cell phone, or a refrigerator, your customer wants -- no, expects -- your product to be easy to use. This fully revised handbook, a leading resource since 1994, provides clear, step-by-step guidelines to help you test your product for usability. Completely updated with current industry best practices and more varied examples, it can give you that all-important marketplace advantage: products that perform the way users expect.*Learn to recognize factors that limit usability*Decide whether testing should occur in a lab setting or at the site where the product is used*Set up a test plan to assess goals for your product's usability*Choose and train effective test moderators*Decide on the best way to collect and review data*Report the results and make recommendations*Learn user-centered design principles and practices -- the context for usability testing*Reap the benefits of templates, tables, models, case studies, and other tools of the tradeCompanion Web siteGo to www.wiley.com/go/usabilitytesting to find additional case examples, samples, and templates