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Gordon Adler

Winning at Service

Lessons from Service Leaders

Ebook (PDF Format)

As service becomes a more and more important factor in customer choice, all executives with the ambition of a building world class company should read this book. This book identifies the critical common practices of highly successful, international service enterprises. These businesses are led by inspiring teachers, who connect employees to customers to the benefit of both, and who build business models that are internationally mobile, while locally contextually relevant ... a must read for students and practitioners alike who wish to understand the ingredients for successful growth of service business around the world. Gary W. Loveman, CEO,… Mehr

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Produktdetails


Weitere Autoren: van Weering, Els / Schmidt, Waldemar
  • ISBN: 978-0-470-86145-5
  • EAN: 9780470861455
  • Produktnummer: 13840355
  • Verlag: Wiley
  • Sprache: Englisch
  • Erscheinungsjahr: 2003
  • Seitenangabe: 200 S.
  • Plattform: PDF
  • Masse: 3'755 KB

Über den Autor


Waldemar Schmidt, Executive-in-Residence, IMD, Lausanne. Before becoming Executive-in-Residence at IMD, Waldemar Schmidt was CEO of ISS, the world's leading facilities support services group with 26 5000 employees in 35 countries. To cap his career accomplishments he now serves on the supervisory boards of 12 European companies and serves as chairman of 5 of them.Gordon Adler, Senior Writer, IMD, Lausanne. In addition to serving as IMD's Senior Writer, Gordon Adler also works as an editor and communications consultant/writing coach at a number of international companies. A freelance writer, he recently co-authored a book about family business, and has published in leading journals and magazines.Els van Weering, Research Associate and Project Manager at IMD, Lausanne, creates case studies for IMD's executive education programmes. Her areas of special expertise include corporate learning, international growth, entrepreneurship in large corporations, talent retention, strategy and leadership.

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