Pay Attention!
How to Listen, Respond, and Profit from Customer Feedback
Your customers are talking about you. Are you listening? Whether they use social networks, online tools, or a myriad of other media, your customers are reviewing you, rating you, and ranting about you to friends, peers, and perfect strangers. Disappoint your customers with poor service, and they won't take it quietly. Give them a great experience, and they will become powerful and loyal advocates, pointing others your way. Customer interaction today is a whole new ballgame; are you prepared to play and win? Pay Attention! enables you to successfully navigate today's customer feedback landscape and turn that feedback into your competitive edge…
Mehr
CHF 17.00
Preise inkl. MwSt. und Versandkosten (Portofrei ab CHF 40.00)
Versandkostenfrei
Produktdetails
Weitere Autoren: Applegate, Jill
- ISBN: 978-0-470-62742-6
- EAN: 9780470627426
- Produktnummer: 13823871
- Verlag: Wiley
- Sprache: Englisch
- Erscheinungsjahr: 2010
- Seitenangabe: 224 S.
- Plattform: EPUB
- Masse: 633 KB
Über den Autor
ANN THOMAS is coauthor of 101 Activities for Delivering Knock Your Socks Off Service and the senior consultant and lead facilitator with Performance Research Associates (PRA) since 1999. Her work focuses on improving service quality, diversity awareness, generational differences, sales, performance management, and professional development. Ann brings nearly thirty years' experience in consulting and training to each of her clients, including Marriott ExecuStay, Accenture, the Securities and Exchange Commission, and many others. Ann is also a member of the faculty for the American Management Association and is a regular presenter for Progressive Business Conferences. JILL APPLEGATE is project manager and client coordinator with Performance Research Associates. She served as right hand to the late Ron Zemke for nearly fifteen years and takes seriously the responsibility of wowing customers. Jill works closely with PRA clients to ensure that their efforts hit the mark. She is also a coauthor of 101 Activities for Delivering Knock Your Socks Off Service.
100 weitere Werke von Ann Thomas:
Entrepreneurial Patient: A Patient's Guide to Hip Impingement
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 24.50
The Vegetarian Epicure Book Two
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 22.55
The Science Fiction Handbook
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (PDF Format)
CHF 94.00
Understanding Spelling
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 32.90
You Need Humour With A Tumour
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 3.85
You Need Humour With A Tumour
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 9.65
Making Makers
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 21.90
Broken Vessel
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 11.60
Broken Reed: The Lords of Gower and King John
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 2.55
Vegan Vegetarian Omnivore: Dinner for Everyone at the Table
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 41.90
Atlas der Infektionskrankheiten
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (PDF Format)
CHF 251.00
The Vegetarian Epicure
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 22.55
Feminine Threads
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 9.00
Making Makers
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (PDF Format)
CHF 21.90
Alien Secrets (Flight of the Kestrel Book 2)
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 5.15
Understanding Spelling
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (PDF Format)
CHF 32.90
Entrepreneurship: 101 Ways To Go From Point A To Point B
How to Listen, Respond, and Profit from Customer Feedback
How to Listen, Respond, and Profit from Customer Feedback
Ebook (EPUB Format)
CHF 12.90
Bewertungen
Anmelden