James A. Fitzsimmons

Service Management: Operations, Strategy, Information Technology

Balancing conceptual and applied coverage of all aspects of the management and operation of services, Service Management has maintained the position as market leader through five previous editions. It is the most comprehensive and widely used introduction to service operations on the market, written by one of the top authorities on the subject, and it is designed to develop students' skills in both strategic and operational issues pertaining to services. New material on Professional Service Firms highlights IBM's initiative to establish a Service Science, Management, and Engineering discipline. The Sixth Edition also offers the latest informa… Mehr

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Produktdetails

Weitere Autoren: Fitzsimmons, Mona J.

ISBN: 978-0-07-722849-1
EAN: 9780077228491
Produktnummer: 33561102
Verlag: McGraw-Hill Education - Europe
Sprache: Englisch
Erscheinungsjahr: 2007
Masse: H27.9 cm x B22.3 cm x D2.5 cm 1'365 g
Auflage: 6 Rev ed
Gewicht: 1365
Sonstiges: General (US: Trade)

Über den Autor

James Fitzsimmons received a B.S.E. in industrial engineering from the University of Michigan, an M.B.A. from Western Michigan University, and a Ph.D. with distinction from the University of California at Los Angeles. Dr. Fitzsimmons has held faculty appointments at UCLA, California State UniversityNorthridge, the University of New Mexico, Boston University Overseas Graduate Program, California Polytechnic State University at San Luis Obispo, and the Helsinki School of Economics and Business. His research in the area of emergency ambulance location won the Stan Hardy Award in 1983 for the best paper published in the field of operations management. A computer program, CALL, has been used worldwide to plan emergency ambulance systems. Dr. Fitzsimmons is a registered professional engineer in Michigan and has held industrial engineering positions at Corning Glass Works and Hughes Aircraft Company. He served in the U.S. Air Force as an officer in charge of base construction projects.