Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It]...Even When They Don't Deserve It], Completely Revi
Don't just give them customer service.Give them Super Service!For more than a decade, customer service professionals have turned to SuperService for the very best advice on dealing with demanding, dissatisfied, anddownright difficult customers.Now, it has been completely revised and expanded to address today's uniquecustomer-service issues.Super Service, 2nd Edition teaches you how to deliver great service in a way thatenriches your life and keeps you from burning out. It provides the same advicethat made the first edition a perennial favorite and includes all-new information on:Listening to customer needsUnderstanding today's savvy customerA…
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Produktdetails
Weitere Autoren: Gee, Val
- ISBN: 978-0-07-162579-1
- EAN: 9780071625791
- Produktnummer: 16490549
- Verlag: Mcgraw Hill Book Co
- Sprache: Englisch
- Erscheinungsjahr: 2009
- Seitenangabe: 240 S.
- Masse: H23.4 cm x B18.5 cm x D1.5 cm 363 g
- Auflage: 2. A.
- Gewicht: 363
Über den Autor
Jeff Gee is a popular motivational speaker and trainer with over 20 years' experience.
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