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Suzanne D. van Hove

It's All about Relationships

What Itil Doesn't Tell You

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A unique holistic approach to ITIL in the real worldAs more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts. However, advice on using this approach has not been readily available ... until now. Manage your ITIL implementation like never before Co-published by ITGP and itSMF USA, It's All About Relationships: What ITIL® doesn't tell you is the third book in the Thought Leadership Series. Providing a vi… Mehr

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Produktdetails


Weitere Autoren: Mills, Kathy
  • ISBN: 978-1-84928-484-4
  • EAN: 9781849284844
  • Produktnummer: 15393598
  • Verlag: Itgp
  • Sprache: Englisch
  • Erscheinungsjahr: 2013
  • Seitenangabe: 180 S.
  • Masse: H28.0 cm x B21.6 cm x D0.9 cm 469 g
  • Abbildungen: Paperback
  • Gewicht: 469

Über den Autor


Dr. Suzanne D. Van Hove, Founder and CEO of SED-IT, holds degrees from several universities and has certifications in ITIL and ISO/IEC 20000. She continues to be active in itSMF USA, as well as within the international community. -- Kathy S. Mills is currently working for a Fortune 100 company as the Service Planning Manager. Kathy has been responsible for building and implementing plans for taking the ITIL best practice guidance and identifying a multi-year implementation plan.

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