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Catherine Sheldrick Ross

Conducting the Reference Interview

Third Edition

Ebook (EPUB Format)

Based on the latest research in communication theory but tailored specifically for real-world application, this updated manual speaks equally to the needs of students preparing to enter the profession and those who are already fielding reference inquiries. The authors, working in consultation with a stellar advisory board of scholars and practitioners, present a convenient and comprehensive resource that will teach you how to understand the needs of public, academic, and special library users across any virtual setting-including email, text messaging, and social media-as well as in traditional and face-to-face models of communication. Packed… Mehr

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Produktdetails


Weitere Autoren: Nilsen, Kirsti / Radford, Marie L.
  • ISBN: 978-0-8389-1799-2
  • EAN: 9780838917992
  • Produktnummer: 32340840
  • Verlag: American Library Association
  • Sprache: Englisch
  • Erscheinungsjahr: 2019
  • Seitenangabe: 344 S.
  • Plattform: EPUB
  • Masse: 2'620 KB
  • Auflage: 3. Auflage

Über den Autor


Catherine Sheldrick Ross is Professor Emerita at the University of Western Ontario. She has taught graduate courses in reference services, readers' advisory work, and research methods in the MLIS and PhD programs at Western. She has presented more than fifty workshops to library professionals in the United States and Canada. Together with Patricia Dewdney, she has written two previous editions of Communicating Professionally and is a four-time winner of the Reference Services Press Award. She has published extensively in the areas of reference services, readers' advisory, and the ethnography of reading for pleasure. With co-authors Lynn (E. F.) McKechnie and Paulette M. Rothbauer, she has published Reading Matters: What the Research Reveals about Reading, Libraries, and Community.

3 weitere Werke von Catherine Sheldrick Ross:


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