The 60-Minute Active Training Series: How to Bring Out the Better Side of Difficult People, Participant's Workbook

The 60-Minute Active Training SeriesHow to Bring Out the Better Side of Difficult PeoplePARTICIPANT'S WORKBOOKFaced with people we don't like or don't understand, most of us tend to write them off, or worse still, vent about them to others. How to Bring Out the Better Side of Difficult People, Participant's Workbook from the popular 60-Minute Active Training Series offers you an effective, yet brief training session that teaches you how to approach difficult people in productive ways. Specifically, you will be learn how to* Draw out people rather than closing them down* Overcome your barriers to understanding others* Look beyond the surface to learn what makes people tick* Take a novel approach when a relationship feels stuckThe 60-Minute Active Training Series offers targeted learning solutions designed around the Active Training method pioneered by Mel Silberman. Each title in the series focuses on a core interpersonal or team-related skill and can be facilitated in the workplace, or as part of a formal training program.Active Training is one of the most significant learning methods to emerge in the last thirty years. The effectiveness of the method is due in large part to the connections made between learning and participant's own, personal experience. It's an approach that enhances learning transfer by motivating participants to immediately apply what they learn back in the workplace.In less time than it takes to go out to lunch, participants gain valuable knowledge, master practical techniques, and acquire skills immediately applicable to personal or professional situations. Practical, participative, producing results-what more could any trainer or performance-improvement technologist want?-Elaine Biech, author, Training for DummiesCollect All the Books in The 60-Minute Active Training Series for Your Professional LibraryHow to Encourage Constructive Feedback from Others, Leader's Guide and Participant's WorkbookHow to Contribute to Your Team's Success, Leader's Guide and Participant's WorkbookHow to Resolve Conflict Effectively, Leader's Guide and Participant's WorkbookHow to Speak Up Without Putting Others Down, Leader's Guide and Participant's Workbook