Produktbild
Eric Friginal

Language of Outsourced Call Centers

A corpus-based study of cross-cultural interaction

Ebook (PDF Format)

The Language of Outsourced Call Centers is the first book to explore a large-scale corpus representing the typical kinds of interactions and communicative tasks in outsourced call centers located in the Philippines and serving American customers. The specific goals of this book are to conduct a corpus-based register comparison between outsourced call center interactions, face-to-face American conversations, and spontaneous telephone exchanges; and to study the dynamics of cross-cultural communication between Filipino call center agents and American callers, as well as other demographic groups of participants in outsourced call center transact… Mehr

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Produktdetails


  • ISBN: 978-90-272-8979-7
  • EAN: 9789027289797
  • Produktnummer: 22561425
  • Verlag: John Benjamins Publishing Company
  • Sprache: Englisch
  • Erscheinungsjahr: 2009
  • Seitenangabe: 344 S.
  • Plattform: PDF
  • Masse: 5'016 KB

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