John McConnell

Practical Service Level Management: Delivering High-Quality Web-Based Services

Buch

Measure, manage, and improve the speed and reliability of Web services with this complete reference for creating relevant, effective Service Level Agreements. Starting with an explanation of SLM and common performance metrics, the book provides detailed discussions of methods to measure and improve performance.

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Produktdetails

Weitere Autoren: Siegel, Eric

ISBN: 978-1-58705-079-4
EAN: 9781587050794
Produktnummer: 1271539
Verlag: Cisco
Sprache: Englisch
Erscheinungsjahr: 2004
Seitenangabe: 304 S.
Masse: H24.2 cm x B19.1 cm x D2.4 cm 689 g
Auflage: 2. A.
Gewicht: 689

Über den Autor

John McConnell was involved in networking and the Internet for more than 30 years. A member of the ARPANET working group, John contributed to early Internet architecture and protocol development. He was one of the most frequently quoted e-business management consultants, with clients worldwide. John received a master's degree in electrical engineering and computer science from the University of California, Berkeley. Eric Siegel, principal Internet consultant with Keynote Systems, Inc., first worked on the Internet in 1978. He has taught Internet performance tuning, SLM, and QoS at major industry conferences such as Networld+Interop. Eric received his B.S. and M.E.E. degrees in electrical engineering from Cornell University, where he was elected to the electrical engineering honor society.