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Stationery Office

ITIL and ISO/IEC 20000

A Practical Handbook

Buch

This practical handbook provides a pragmatic and insightful approach on how to integrate the ITIL framework and the ISO/IEC 20000 standard in order to deliver a successful and sustainable IT service management programme. From defining business drivers to measuring success, ITIL and ISO/IEC 20000: a practical handbook follows the continual service improvement approach to provide best-practice advice and practical examples on how to use elements from ITIL and ISO/IEC 20000 to achieve operational excellence. Contents include: identifying the drivers for service management that will best support the organization's vision, mission and goals; measu… Mehr

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Produktdetails

Weitere Autoren: Hernandez, Alexander
  • ISBN: 978-0-11-331410-2
  • EAN: 9780113314102
  • Produktnummer: 20739835
  • Verlag: Tso
  • Sprache: Englisch
  • Erscheinungsjahr: 2013
  • Seitenangabe: 111 S.
  • Masse: H21.6 cm x B21.6 cm x D0.7 cm 330 g
  • Abbildungen: figs, tables
  • Gewicht: 330

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