Working the Phones
Control and Resistance in Call Centres
*Shortlisted for the BBC Radio 4 Thinking Allowed Award for Ethnography 2017**Winner of the 2016 Labor History Best Book prize*Over a million people in the UK work in call centres, and the phrase has become synonymous with low-paid and high stress work, dictatorial supervisors and an enforced dearth of union organisation. However, rarely does the public have access to the true picture of what goes on in these institutions. For Working the Phones, Jamie Woodcock worked undercover in a call centre to gather insights into the everyday experiences of call centre workers. He shows how this work has become emblematic of the shift towards a post-ind…
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Produktdetails
- ISBN: 978-1-78680-015-2
- EAN: 9781786800152
- Produktnummer: 24016848
- Verlag: Pluto Press
- Sprache: Englisch
- Erscheinungsjahr: 2016
- Seitenangabe: 208 S.
- Plattform: EPUB
- Masse: 692 KB
- Auflage: 1. Auflage
Über den Autor
Jamie Woodcock is a researcher based in London. He is the author of The Gig Economy (Polity Press, 2019), Marx at the Arcade (Haymarket, 2019), and Working The Phones (Pluto, 2016). His research focuses on labour, work, the gig economy, platforms, resistance, organising, and videogames.
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