Difficult Conversations
How to Discuss What Matters Most
We've all been there: We know we must talk to a colleague, our boss or even a friend about something we know will be at least uncomfortable and at worst explosive. So we repeatedly mull it over until we can no longer put it off, and then finally stumble through a confrontation when we could have had a conversation.Difficult Conversations is the definitive work on handling these unpleasant exchanges, based on 15 years of research at the Harvard Negotiation Project. It teaches us to work through them by understand that we're not engaging in one dialogue but three: the what happened conversation (what do we believe was said and done), the feelin…
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Produktdetails
Weitere Autoren: Stone, Douglas / Heen, Sheila
- ISBN: 978-0-241-99247-0
- EAN: 9780241992470
- Produktnummer: 34702771
- Verlag: Penguin Books Ltd
- Sprache: Englisch
- Erscheinungsjahr: 2021
- Seitenangabe: 352 S.
- Plattform: EPUB
- Masse: 1'608 KB
Über den Autor
Bruce Patton,Douglas Stone,Sheila Heen
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