Performance Management for Excellence in Business. How Use a Step by Step Process to Improve the Performance of Your Team Through Measurement, Apprais

Steve Walker is a skilled and experienced trainer, consultant and communicator. In a varied career he has worked in the criminal justice system, in universities, for a small consultancy firm and for the Lord Chancellor's department. Over the last 15 years he has run his own consultancy, providing successful help to a large range of organizations, big and small, across sectors and covering a variety of projects as well as developing other businesses. He is also experienced in one to one coaching with managers. In his work with organizations and individuals Steve focuses on issues around leadership, strategy, culture, performance, development and teamwork, using a reflective and practical approach that brings the best out of people. He is known for helping managers disentangle knotty leadership issues and dilemmas, using relevant research, experience, fresh ideas and clear analysis and sound communication. In his work Steve's goal is to help people to work out specific actions that they can take back to their real world and apply with confidence, and he has a strong and successful track record in this. He is committed to an effective leadership approach that also focuses on developing people and treating them with respect and integrity. Steve has covered performance management at a number of levels, from working with senior managers on improving performance across the whole organization to helping team leaders with everyday front line performance problems and opportunities. Steve always takes a pragmatic approach to his work on performance management. He makes sure that the advice and help that he gives are useful in the everyday situations that managers find themselves. At the same time he works with people in a considered and thoughtful way, using up to date research to inform advice and actions. Steve is also careful to take into account all of the complications in any issue to make sure that solutions stick: no quick easy wins that lead back to even worse problems. For some time Steve has been keen to convert this work into a book on performance management that captures his and hundreds of managers' experiences and then goes on to offer real ways to tackle what can be horribly difficult issues. This is a book with a difference, blending tried and tested ideas with rugged, real world pragmatism to help all managers to work on and improve the way that they manage the performance of their staff and their teams.