It Governance
Itsm Iron Triangle
Incidents, Changes and Problems
Buch
When your project is people-dependent, how do you get their buy in?Attitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls? Meet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn't fix. Will Chris go their way and be 'given the opportunity to be more successful elsewhere' - or achieve the objectives and impress the company leadership? For this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from…
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Beschreibung
When your project is people-dependent, how do you get their buy in?Attitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls? Meet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn't fix. Will Chris go their way and be 'given the opportunity to be more successful elsewhere' - or achieve the objectives and impress the company leadership? For this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from the successes - and mistakes - as you join in the search for workable solutions and attempts to bring colleagues and superiors on board.This innovative work of fiction demonstrates how ITIL best practice can ensure the success of your IT process implementation projects. Based on real-life up-to-date situations, it offers vital strategies to implement the most important aspects of ITIL into your business and to tailor them to your organization's particular needs. About the authorDaniel McLean has worked in IT for more than 20 years, and for more than ten years has been designing, implementing and operating processes to support ITSM. His work focuses on bringing the best practices from the ITSM Standards into practical operational processes that are tailored to the needs of the particular organization. Daniel has developed and delivered customized ITIL courseware to a number of organizations and was a peer reviewer during the development of the OGC ITIL v3 Service Strategy element of the ITIL framework. He holds many honors in IT and related areas.This book will transform your ITIL management processes!
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Produktdetails
Weitere Autoren: McLean, Daniel
- ISBN: 978-1-84928-317-5
- EAN: 9781849283175
- Produktnummer: 12337938
- Verlag: Itgp
- Sprache: Englisch
- Erscheinungsjahr: 2012
- Seitenangabe: 198 S.
- Masse: H21.6 cm x B14.0 cm x D1.0 cm 257 g
- Abbildungen: Paperback
- Gewicht: 257
Über den Autor
Premi Shiv is a quality assurance specialist with 7 years' experience in IT processes and management solutions. With an optimistic approach and organisational skills, she has carved a niche in quality assurance. -- Premanand Doraiswamy is an IT Project Manager with close to 15 years of industry experience who has helped his clients to achieve delivery excellence in the field of IT project management. His experience covers a wide variety of project methodologies, and he is an active member in many project management communities and forums. His interests are mentoring new IT project managers and helping them achieve success.
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