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It Governance

Itsm Iron Triangle

Incidents, Changes and Problems

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When your project is people-dependent, how do you get their buy in?Attitudes and behavior are the biggest barriers to making changes within organizations. IT process implementation is no different. How do you do it? What is the key? What are the pitfalls? Meet Chris. Chris is assigned a seemingly impossible task - a problem that many previous project managers couldn't fix. Will Chris go their way and be 'given the opportunity to be more successful elsewhere' - or achieve the objectives and impress the company leadership? For this project to be successful, Chris needs to change the way colleagues and superiors approach the problem. Learn from… Mehr

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Produktdetails


Weitere Autoren: McLean, Daniel
  • ISBN: 978-1-84928-317-5
  • EAN: 9781849283175
  • Produktnummer: 12337938
  • Verlag: Itgp
  • Sprache: Englisch
  • Erscheinungsjahr: 2012
  • Seitenangabe: 198 S.
  • Masse: H21.6 cm x B14.0 cm x D1.0 cm 257 g
  • Abbildungen: Paperback
  • Gewicht: 257

Über den Autor


Premi Shiv is a quality assurance specialist with 7 years' experience in IT processes and management solutions. With an optimistic approach and organisational skills, she has carved a niche in quality assurance. -- Premanand Doraiswamy is an IT Project Manager with close to 15 years of industry experience who has helped his clients to achieve delivery excellence in the field of IT project management. His experience covers a wide variety of project methodologies, and he is an active member in many project management communities and forums. His interests are mentoring new IT project managers and helping them achieve success.

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